Implementation Project Manager

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Oversee and take charge of the onboarding process for new clients into the TRIMEDX clinical engineering service program.

• Manage comprehensive service planning, validation, resource evaluation, project planning, information system transitions, training coordination, client communications, service contract analysis, and internal business unit collaboration.

• Collaborate with Key Account Managers when necessary.

• Lead the implementation of new customer projects in mid-to-large market segments.

• Assemble and lead cross-functional teams to design and execute client-specific clinical engineering service programs.

• Facilitate meetings for client implementation and startup, as well as ongoing education for clinical and administrative personnel.

• Assess clients’ existing programs and determine implementation requirements and specific site objectives.

• Develop and manage implementation timelines that encompass inventory validation, planning, customer conference calls, orientation, go-live, ISP validation, resource planning, service contract analysis, and internal collaboration.

• Transition sites from existing programs to the TRIMEDX Medical Equipment Management program.

• Oversee contract reconciliation processes for new clients.

• Act as a project manager or contributor in corporate-wide continuous improvement initiatives and cross-functional projects.

• Participate in special continuous improvement projects.

• Perform additional duties as assigned.

⛳️ Requirements

• Significant national travel and flexible scheduling are required.

• Ability to travel nationally to client hospitals and the Central Office in Indianapolis.

• Must be located near a major airport.

• Previous experience in the hospital or medical equipment sector is required.

• At least 5 years of experience in a customer-facing operations support position.

• Prior involvement with continuous improvement, lean, or Six Sigma initiatives.

• Minimum of 1–2 years leading cross-functional teams.

• Minimum of 1–2 years of experience within the hospital and medical equipment industry.

• PMP or other project management certifications are preferred.

• Strong project management skills, including coordination, communication, budget management, goal completion, prioritization, and problem-solving.

• Familiarity with the hospital and medical equipment sector.

• Understanding of equipment service management processes and regulations.

• Knowledge of Joint Commission and other equipment-related compliance standards.

• Proficient in Microsoft Office and service management software.

• Excellent customer relationship, written, verbal, and presentation abilities.

• Strong management capabilities and a proactive approach.

• Capacity to build rapport and credibility with healthcare executives and leadership.

• Ability to collect and analyze data to implement effective solutions.

• Skilled in working effectively with individuals from diverse roles, backgrounds, and expectations.

• Demonstrated alignment with TRIMEDX core values.

• Ability to motivate others toward action.

• A Bachelor's degree or equivalent experience in a related field is required.

• An MBA is preferred.

• Must not require immigration sponsorship.

🏝️ Benefits

• Health, dental, and vision insurance.

• HSA/FSA options.

• Matching retirement plans.

• Paid vacation time.

• Parental leave.

• Assistance for adoption and infertility.

• Opportunities for professional growth.

• Drug-free workplace.