Implementation Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Plan and oversee the implementation projects assigned to clients, reporting directly to the Project & Implementation Director.

• Collaborate with cross-functional team members to achieve project deadlines and requirements.

• Oversee project milestones, deliverables, risks, and timelines.

• Compile status reports by gathering, analyzing, and summarizing project data.

• Develop and maintain project communication plans.

• Organize and coordinate internal and client meetings, prepare agendas, and record action items.

• Track and follow up on assigned tasks.

• Handle change requests and document their impacts on scope, schedule, and budget.

• Assist with data conversion and integration activities.

• Ensure that project deliverables adhere to quality standards and contractual obligations.

• Facilitate the creation of training materials, documentation, and user guides.

• Support client communication throughout the implementation and transition phases.

• Aid in post-project evaluations and document lessons learned.

• Utilize and familiarize yourself with organizational technology systems.

• Perform additional tasks in support of the Project & Implementation Director.

⛳️ Requirements

• 3–5 years of experience in managing IT or software implementation projects.

• Project Management Professional (PMP) certification is required.

• Exceptional organizational and time-management skills with the capability to handle multiple tasks concurrently.

• Outstanding written and verbal communication skills.

• Keen attention to detail with the ability to track and follow up on action items effectively.

• Experience in a client-facing role is considered advantageous.

• Proven experience in delivering IT projects using Agile methodologies (e.g., Scrum, Kanban), including sprint planning, backlog management, and stakeholder reviews.

• Background in the insurance industry (e.g., insurers, MGAs, brokers, or insurance software) is preferred.

• Practical experience using AI tools (e.g., Claude, Copilot, ChatGPT) to enhance project delivery, including documentation, reporting, analysis, or improving workflow efficiency.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams).

• Familiarity with tools such as Miro, Claude, and ADO.

• Ability to collaborate effectively across both technical and non-technical teams.

• Proactive approach with strong problem-solving skills.

🏝️ Benefits

• Fully remote work environment.

• Regular team-building activities and both virtual and in-person meet-ups.

• Comprehensive health, dental, and vision benefits.

• Employee and Family Assistance Program (EFAP).

• Annual allowance for professional development.

• Additional time off beyond standard statutory holidays and vacation.

• Recognition and rewards for achievements and career milestones.

• Share Appreciation Rights program.

• Flexible, remote work arrangements.

• Opportunity to advance your career with a supportive and knowledgeable team.