Implementation Manager

This is a fully remote position, open to applicants in Belgium, +4 more countries.

📋 Description

• Lead the effective deployment of EPI within the Belgian and Luxembourgish markets

• Serve as the liaison between participating banks and the EPI organization

• Create customized implementation strategies and set up suitable project governance

• Assist new members during onboarding and collaboratively design their EPI implementation strategies

• Oversee comprehensive delivery by guiding the project managers of member organizations

• Manage various aspects of implementations, including technical, legal, branding, marketing, and product dimensions

• Facilitate discussions to address product, regulatory, and technical challenges

• Lead and prepare steering committee meetings with project managers from member organizations

• Monitor and report on KPIs, identify risks and develop mitigation strategies, and provide actionable reports for stakeholders

• Continuously enhance rollout and onboarding procedures with other Implementation Managers, with a focus on standardization, industrialization, and sharing experiences

• Report directly to the Chief Implementation Officer and work collaboratively with Product, Scheme, Engineering, Marketing, and Operations teams

⛳️ Requirements

• Master's degree in Science, Business Administration, or a related discipline

• Over 5 years of experience in financial services, payments, or consulting

• Preferably experience with Belgian or Luxembourgish Payment Service Providers

• Proven experience in project management

• Familiarity with complex, multi-stakeholder environments is a significant advantage

• Ability to lead from a business standpoint while showcasing a strong affinity for technology

• Proficiency in English and Dutch (CEFR C1 or C2); additional European languages are beneficial

• Capacity to remain effective and focused in a dynamic environment where processes, regulations, and products are in constant flux

• Proactive, solution-oriented attitude with excellent interpersonal and relationship-building capabilities

• Demonstrated track record of delivering high-quality work and monitoring progress through KPIs

• Comfortable working remotely in a pan-European, multicultural setting

🏝️ Benefits

• Remote-first culture with quarterly and annual in-person gatherings for all staff

• Opportunity to work from another EU country for up to 3 months each year

• Competitive salary package that includes a performance-based bonus

• Comprehensive benefits program

• Learning & development budget: €5,000 training allowance annually

• Chance to be part of a diverse European company