Implementation Engineer, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a Subject Matter Expert for Bitwarden and its complete range of products.

• Lead proof-of-concept initiatives with clients, manage new deployments, and facilitate integrations of Bitwarden's containerized services.

• Provide guidance to customers on industry best practices regarding the entire Bitwarden stack.

• Collaborate with enterprise clients to address challenges and identify future solutions.

• Offer support and advice for business prospects’ and clients’ Bitwarden implementations, technology stack integrations, and general security concerns.

• Partner with Sales, Engineering, and Product teams.

• Plan, create, and deliver live technical product demonstrations customized to customer use cases.

• Document and disseminate customer insights gathered from collaborative sessions.

⛳️ Requirements

• Proficient in English with strong grammar skills.

• Exceptional problem-solving abilities.

• Experience in project planning, including effective collaboration and individual time management.

• A passion for supporting colleagues, enhancing technical skills and emotional intelligence, and sharing knowledge.

• A strong sense of empathy and a commitment to advocating for others.

• Enthusiasm for assisting Bitwarden users.

• Previous experience in a technical role (e.g., Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc.) is required.

• Equivalent education or demonstrable skills will also be considered.

• Willingness and ability to work remotely.

• Familiarity with several of the following fields/technologies is preferred: Bitwarden; Linux, Windows, and macOS; Docker, Kubernetes, and Podman; NFS and CIFS; Bash and PowerShell; Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, and Okta; GCP, AWS, and Azure; Android and iOS; GitHub; NGINX; SQL; TCP/IP; DNS; HTTP; SMTP; SSO implementation and best practices (SAML and OpenID Connect); SCIM solutions; TLS/SSL and PKI; RESTful APIs.

• U.S. location is required.

• Visa sponsorship is not available.

🏝️ Benefits

• A sense of purpose by contributing to a more secure internet experience.

• The opportunity to become an expert in security and open source software.

• Remote work with a motivated and supportive team across the globe.

• Personal and professional growth through new challenges and the #growth-club.