HVAC Service Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming phone calls from service providers for claim authorization.

• Utilize HVAC expertise to prioritize high-quality repairs.

• Assess and negotiate claim approvals to ensure that material costs and diagnoses align with established standards.

• Precisely capture and document claim details in the company systems.

• Leverage company protocols, technical knowledge, and established procedures to make informed claim decisions.

• Achieve or surpass set Key Performance Indicators.

• Collaborate closely with service providers to address and resolve customer concerns.

• Perform additional duties, offline tasks, and project work as assigned.

⛳️ Requirements

• Required experience and certifications in HVAC repair and installation.

• Proper telephone etiquette is essential.

• Capable of clear and accurate verbal and written communication.

• Proven proficiency in typing and grammar skills.

• Familiarity with pertinent software, computer applications, and equipment.

• Understanding of customer service principles and practices.

• Strong active listening abilities.

• Capacity to manage multiple computer screens, applications, projects, and priorities.

• Ability to enhance company performance while delivering an outstanding customer experience.

• Technical expertise demonstrated through effective problem-solving and application of HVAC technical knowledge.

• Must be able to sit for 8+ hours daily with occasional breaks.

• The position necessitates the use of a headset/microphone.

• A quiet, dedicated workspace at home is required.

🏝️ Benefits

• Flexible remote work arrangement.

• Quiet, dedicated workspace within home.