Human Resources Customer Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with the daily operations of HR, manage HRIS, and oversee timekeeping processes.

• Aid in payroll processing and track adherence to schedules.

• Ensure compliance with HR best practices and uphold employment law standards.

• Maintain a high level of confidentiality regarding sensitive employee data and company information.

• Work in collaboration with internal teams to address employee inquiries and provide operational support.

• Facilitate smooth team operations and effective workforce management.

⛳️ Requirements

• 1–3 years of experience in an HR support, HR coordinator, or HR generalist position.

• Bachelor’s degree in Business Administration, HR, or a related field, or equivalent practical experience.

• Practical experience with HRIS, timekeeping, and payroll systems.

• Strong knowledge of HR best practices and fundamental employment laws.

• Excellent organizational abilities and meticulous attention to detail.

• Strong skills in both written and verbal communication.

• Demonstrated capability to manage confidential information with utmost discretion.

• Experience in a customer service or call center setting (preferred).

• Familiarity with workforce management (WFM) tools and schedule adherence tracking (preferred).

• Experience in assisting with payroll processing (preferred).

• Active PHR/SHRM-CP certification or in progress (preferred).

• Must be available to work a few hours that overlap with US Eastern Standard Time daily.

🏝️ Benefits

• Flexible working arrangement with an async-first approach.

• Flexible working hours, as long as deadlines are met and quality standards are upheld.

• Daily overlap with US-based EST hours for team meetings and Slack communication.

• Remote work opportunity.

• Commitment to an equal opportunity and inclusive work environment.

• Support for disability or special-needs accommodation.