HR Services – Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative and coordination assistance throughout the entire employee lifecycle for the Global Human Resources team.

• Create and sustain promotion letters, form letters, and other documentation that supports employee transitions.

• Prepare case files, summaries, and related materials for leadership evaluation and HR documentation.

• Aid in Employee Relations case intake by collecting information, organizing documentation, and inputting case details into relevant systems.

• Ensure accurate and confidential documentation of employee issues and communications is maintained.

• Review employee relations documents, including attendance records, performance materials, corrective action summaries, and supporting documents.

• Compose correspondence, meeting summaries, and follow-up communications for review by Employee Relations leadership or HR Business Partners.

• Assist with employee matters, workplace issues, and performance-related processes.

• Monitor timelines, action items, and follow-ups for employee relations issues.

• Address routine employee relations inquiries or direct matters to the appropriate team member.

• Collaborate with Human Resources, managers, and internal stakeholders on employee issues.

• Facilitate country-specific employment documentation, including contracts, employee change letters, statutory notices, and regulatory documentation.

• Organize documentation for internal, client, regulatory, and employment-related audits.

• Assist in ensuring that records, employment decisions, and HR documentation adhere to local legal and regulatory standards.

• Oversee the completion of necessary employment documentation across various countries and jurisdictions.

• Generate and analyze regular HR reports and rectify data inconsistencies.

• Perform additional duties as assigned and required.

⛳️ Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Psychology, or a related discipline preferred; or equivalent professional experience.

• Over 5 years of experience in HR.

• Entry-level Employee Relations experience is preferred.

• Excellent written and verbal communication skills, including the capability to draft clear and professional email correspondence.

• Strong attention to detail and the ability to maintain precise records.

• Capability to handle confidential and sensitive information with discretion and professionalism.

• Basic knowledge of Human Resources practices, employee relations concepts, and workplace policies is preferred.

• Proficiency in the Microsoft Office suite, including Word, Excel, Outlook, and Teams.

• Strong organizational and time management abilities.

• Ability to adhere to established processes, ask clarifying questions, and escalate issues as necessary.

• Openness to learning and adapting to new systems, processes, employment policies, and regulatory requirements.

• Ability to work collaboratively in a team environment while maintaining professionalism under pressure.

• Capacity to uphold HR data integrity across systems, trackers, and documentation repositories.

• Ability to generate and analyze regular reports related to promotions, employee relations cases, staffing changes, audits, workforce metrics, and organizational initiatives.

• Ability to identify data discrepancies and proactively engage with HR stakeholders to resolve issues.

🏝️ Benefits

• Remote opportunities.

• Competitive salaries.

• Opportunities for career advancement.

• 401K with company matching.

• Tuition reimbursement (after 90 days of employment).

• Flexible work environment.

• Discretionary PTO (Paid Time Off) OR 20 days PTO.

• Paid Holidays.

• Employee assistance programs.

• Medical, Dental, and vision coverage.

• HSA/FSA.

• Telemedicine (Virtual doctor appointments).

• Wellness program.

• Adoption assistance.

• Short term disability (after 90 days of employment).

• Long term disability.

• Life insurance.

• Discount programs.