HR Services – Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer administrative and coordination support to the Global Human Resources team throughout the entire employee lifecycle.

• Develop and manage promotion letters, form letters, and documentation that supports employee transitions.

• Compile case files, summaries, and relevant materials for leadership evaluation and HR documentation.

• Assist with Employee Relations case intake by collecting information, organizing documentation, and entering case details into relevant systems.

• Ensure accurate and confidential record-keeping of employee matters and communications.

• Review employee relations documents, including attendance records, performance materials, corrective action summaries, and supporting documents.

• Draft communication, meeting summaries, and follow-up messages for review by Employee Relations leadership or HR Business Partners.

• Provide administrative assistance for employee matters, workplace issues, and performance-related processes.

• Monitor timelines, action items, and follow-ups to ensure timely resolution of employee relations issues.

• Address routine employee relations inquiries or direct issues to the appropriate team member.

• Collaborate with HR, managers, and internal stakeholders on employee matters.

• Assist with country-specific employment documentation, such as contracts, change letters, statutory notices, and regulatory documents.

• Organize documentation for internal, client, regulatory, and employment-related audits.

• Help ensure compliance of employee records and HR documentation with local legal and regulatory standards.

• Oversee the completion of required employment documentation across various countries and jurisdictions.

• Maintain HR data integrity across systems and repositories.

• Generate and analyze reports related to promotions, employee relations cases, staffing changes, audits, workforce metrics, and organizational initiatives.

• Identify data discrepancies and collaborate with HR stakeholders to resolve issues.

• Perform additional duties as needed and assigned.

⛳️ Requirements

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field preferred; or equivalent professional experience.

• Over 5 years of experience in HR.

• Preferred entry-level experience in Employee Relations.

• Excellent written and verbal communication skills.

• Strong attention to detail with the ability to maintain accurate records.

• Capable of managing confidential and sensitive information with discretion and professionalism.

• Basic understanding of Human Resources practices, employee relations concepts, and workplace policies preferred.

• Proficient in Microsoft Office suite, including Word, Excel, Outlook, and Teams.

• Strong organizational and time management abilities.

• Ability to adhere to established processes, seek clarification when needed, and escalate issues appropriately.

• Eagerness to learn and adapt to new systems, processes, employment policies, and regulatory requirements.

• Ability to work collaboratively within a team environment while maintaining professionalism under pressure.

• Capability to uphold HR data integrity across systems, trackers, and documentation repositories.

• Ability to generate and analyze standard HR reports.

• Ability to recognize data discrepancies and address issues with HR stakeholders.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement after 90 days of employment.

• Flexible work environment.

• Discretionary PTO (Paid Time Off) OR 20 days of PTO.

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision coverage.

• HSA/FSA options.

• Telemedicine services (Virtual doctor appointments).

• Wellness program.

• Adoption assistance.

• Short-term disability benefits after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Employee discount programs.