HR Operations Supervisor – Benefits

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operations, development, support, and guidance for the Managed Benefits Team.

• Ensure effective communication between employees and clients.

• Design and conduct proactive training sessions for employees based on client requirements and opportunities.

• Lead collaboration efforts internally and externally to ensure client success.

• Manage the recruitment and onboarding process for new members of the Managed Benefits Team.

• Assist team members in developing Standard Operating Procedures (SOPs) for managed benefits services and support.

• Partner with leadership on enhancements to services, resource distribution, and strategic planning.

• Address escalations and devise action plans, providing support to both the team and clients.

• Carry out supervisory responsibilities such as performance management, employee recognition and rewards, tracking time and attendance, managing payroll, and overseeing internal onboarding and offboarding.

• Perform additional duties as assigned.

⛳️ Requirements

• Experience in employee mentorship, coaching, and development.

• In-depth knowledge of operational and benefits-related best practices.

• Exceptional written and verbal communication skills.

• Capability to learn and navigate relevant systems and platforms.

• Skill in organizing, managing, and tracking multiple detailed tasks and assignments while adapting to changing priorities and deadlines.

• Proficient in delivering clear and impactful presentations.

• Ability to manage sensitive and confidential information appropriately.

• Proficiency in Zoom, Microsoft Office Suite, or similar software.

• A bachelor’s degree and/or at least three (3) years of relevant experience is preferred.

• A minimum of two (2) years of supervisory experience in a dynamic environment is preferred.

• At least two (2) years of relevant benefits and/or Human Capital Management (HCM) experience is preferred.

• Familiarity with online project management boards, such as Smartsheet, is preferred.

• SHRM/PHR/CEBS Certification is preferred.

• Proven ability for process improvement.

• Capability to sit for extended periods at a desk and work on a computer.

• Must be able to lift up to 15 pounds occasionally.

• Must be able to participate in video conferences and meetings.

🏝️ Benefits

• Comprehensive health and wellness plans.

• Opportunities for professional development and career advancement.

• Flexible working hours and potential remote work options.

• Employee recognition programs and rewards.

• Supportive team environment fostering collaboration and growth.