HPC/AI Hardware Technical Deployment Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Install and deploy high-performance computing systems of various scales at client locations across North America.

• Execute rack/stack procedures, establish system connections, and manage cabling according to point-to-point mapping and SCHD specifications.

• Power on systems, conduct validation, and perform hardware health checks; troubleshoot and resolve any issues that arise.

• Engage in system acceptance processes and address any hardware discrepancies.

• Order, return, and oversee parts on-site while adhering to parts-handling protocols.

• Analyze, troubleshoot, and resolve issues related to HPE Enterprise systems, including servers, storage, and networking components.

• Carry out operational management duties, address escalations, and eliminate obstacles affecting HPC/datacenter support delivery.

• Document tasks, activities, and technical outlines effectively.

• Adhere to HPE Travel Policies and Procedures.

⛳️ Requirements

• Must be a US Citizen.

• Minimum of 2 years of technical experience required.

• An Associate's Degree or a comparable degree in computer science or a related field; if lacking a degree, two additional years of pertinent professional experience are necessary.

• Capability to learn the technical hardware requirements for installation, troubleshooting, and repairs.

• Familiarity with a Data Center IT Operations environment is essential.

• Experience with fiber optic and/or copper cabling, including labeling, bundling, installation, and comprehension of point-to-point mapping.

• Knowledge and experience with servers, storage, and networking in a data center setting.

• Ability to perform data center support tasks with minimal supervision.

• Strong mechanical aptitude with the capability to conduct component-level repairs while following ESD best practices.

• Proficiency in collaborating with multiple cross-functional teams.

• Excellent organizational skills with the ability to juggle several projects and administrative duties.

• Strong written and verbal communication skills are required.

• Detail-oriented with an emphasis on customer satisfaction.

• Must be able to lift up to 50 lbs.

• Capability to stand on ladders and remain on feet for extended periods.

• Proficient in operating manual and power hand tools.

• US Federal clearance is advantageous but not mandatory.

🏝️ Benefits

• Comprehensive benefits that promote physical, financial, and emotional well-being.

• Opportunities for personal and professional growth through development programs.

• Flexible management of work and personal needs.

• A culture that fosters inclusivity in the workplace.

• Variable incentives may also be available.