HPC/AI Hardware Technical Deployment Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Install and deploy high-performance computing systems at customer sites across North America, ranging from small to large-scale implementations.

• Execute rack/stack procedures, establish system connections, and manage cabling in accordance with point-to-point cabling diagrams and SCHD specifications.

• Power up systems, validate functionality, conduct hardware health assessments, and troubleshoot any issues that arise.

• Engage in system acceptance processes and address hardware discrepancies effectively.

• Manage onsite parts, including ordering and returning, while adhering to established parts handling guidelines and protocols.

• Analyze, troubleshoot, and resolve challenges associated with HPE Enterprise systems, including servers, storage, and networking components.

• Carry out operational management responsibilities, address escalated issues, and eliminate obstacles to ensure seamless HPC/datacenter operations.

• Document tasks, activities, and technical outlines thoroughly for future reference.

• Adhere to HPE Travel Policies and Procedures.

⛳️ Requirements

• US Citizenship is mandatory.

• A minimum of 2 years of technical experience is required.

• An Associate Degree or equivalent qualification in computer science or a related field is necessary, or alternatively, two additional years of pertinent professional experience in lieu of a degree.

• Familiarity with a Data Center IT Operations environment is essential.

• Experience with fiber optic and/or copper cabling, including the ability to label, bundle, run, and interpret point-to-point mappings.

• Knowledge and understanding of servers, storage, and networking within a Datacenter setting are required.

• Capability to perform data center support tasks with minimal supervision.

• Strong mechanical aptitude with the ability to execute component-level repairs following ESD best practices.

• Excellent collaborative skills to work effectively with various cross-functional teams.

• Strong organizational abilities with the capacity to manage multiple projects and administrative responsibilities simultaneously.

• Professional proficiency in both written and verbal communication.

• Meticulous attention to detail with a strong emphasis on customer satisfaction.

• Physical capability to lift up to 50 lbs.

• Ability to work from ladders as necessary.

• Capacity to stand for extended periods.

• Proficiency in operating both manual and powered hand tools.

• US Federal clearance is advantageous but not mandatory.

🏝️ Benefits

• Comprehensive benefits that support physical, financial, and emotional wellbeing.

• Opportunities for personal and professional development.

• Flexibility to manage work and personal needs effectively.

• Potential for variable incentives to be offered.