Hospital Call Center Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming patient scheduling inquiries in alignment with departmental service level objectives and resolve issues effectively.

• Accurately schedule, reschedule, and cancel appointments with primary care providers.

• Gather and input necessary patient demographic and insurance details.

• Employ professional communication skills and active listening to support patients.

• Foster a safe and trustworthy atmosphere using both scripted and spontaneous communication techniques.

• Manage dissatisfied customer interactions by de-escalating situations and escalating issues to management as needed.

• Operate multiple software systems using dual monitors efficiently.

• Keep documentation systems updated with precise and current information.

• Ensure confidentiality of account details while delivering exceptional customer service.

• Contribute to additional projects as assigned by management.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Minimum of two years of relevant experience in a medical environment, or one year in a healthcare call center or customer service role, or three or more years in a call center.

• Fundamental knowledge of healthcare is essential.

• Proficient in using Microsoft Office applications (Word, Excel, PowerPoint).

• Capable of learning specialized software applications.

• Possess a professional and articulate communication style.

• Ability to juggle multiple computer applications while engaging in conversations with clients.

• Strong attention to detail and accuracy in data entry.

• Adaptability to quickly adjust to new business environments.

• Must be comfortable working in a remote team setting.

• Residency in the United States is required.

• Internet download speed of 100 Mbps and upload speed of 20 Mbps is required.

• Typing speed of at least 25 WPM is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance options.

• Flexible spending accounts and health savings accounts.

• Coverage for life, accident, critical injury, short-term and long-term disability, and identity theft protection.

• Tuition reimbursement programs.

• Assistance with loan repayment.

• 401(k) matching contributions.

• Employee assistance program offering support for mental, physical, and financial wellness.

• Opportunities for professional development and career growth.