Home-Based Customer Service Representative, Call Center Agent – Energy Supplier

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for inquiries regarding energy supply, billing, or advance payments.

• Assist customers in utilizing the customer portal, providing support for login issues and password resets.

• Provide guidance on energy services including wallboxes, photovoltaic systems, and e-mobility, while assisting them in navigating the website.

• Utilize SAP and internal systems to accurately process customer inquiries.

• Manage daily phone calls and address customer requests related to energy supply.

⛳️ Requirements

• A minimum of one year of experience in a call center environment on an energy project for a utility company (EVU) is required.

• Availability to commence full-time employment with us starting November 23 is essential.

• Must possess flexibility to work within service hours (Monday–Friday, 8:00 a.m.–8:00 p.m.).

• Proficient German language skills, both verbal and written, along with excellent communication abilities.

• A warm and empathetic demeanor when speaking with customers over the phone.

🏝️ Benefits

• A permanent employment contract providing long-term job security.

• A performance-based bonus of €1.50 per hour upon meeting project targets.

• Complete flexibility to work from home.

• Customized onboarding process tailored to your previous knowledge and experience.

• Consistent service hours from Monday to Friday, between 8:00 a.m. and 6:30 p.m.

• A small, close-knit team where you will be warmly welcomed from day one.