Healthcare Call Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a large volume of incoming patient calls in a remote call center setting.

• Actively listen and show empathy while addressing patient inquiries, concerns, and billing questions.

• Assess caller needs and identify the appropriate resolution path while adhering to client-specific guidelines, workflows, and service standards.

• Collect information, resolve issues when possible, and execute necessary follow-up actions.

• Send emails, request additional details, and return calls to ensure complete resolution.

• Investigate issues by reviewing account information, reaching out to third parties, or gathering further documentation.

• Make outbound calls, send emails, or fax required information.

• Keep thorough and precise documentation of all calls and actions taken in the patient account system.

• Safeguard confidentiality by complying with HIPAA regulations and Digitech’s compliance standards.

• Achieve or surpass established daily performance quotas.

• Effectively manage workload in a fast-paced, high-volume environment.

• Foster a positive team culture and pursue continuous improvement.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent is mandatory.

• Bilingual (English/Spanish) is preferred.

• Proficient in computer skills, including a working knowledge of MS Outlook, Word, and Excel.

• Familiarity with insurance billing is advantageous; comprehensive training will be provided.

• Ability to type a minimum of 40 WPM with accuracy.

• Maintains composure under pressure and stays calm in high-volume or challenging situations.

• Capable of managing a high workload efficiently while adhering to tight deadlines.

• Proven ability to handle sensitive conversations professionally and maintain a positive company image during all phone interactions.

• Strong problem-solving skills, including the ability to identify issues, ask pertinent questions, and determine suitable resolutions.

• Clear and professional communication skills with the ability to convey information and solutions courteously.

• Exceptional attention to detail and accuracy in documentation and call management.

• Skilled in multitasking, organizing, and prioritizing work to ensure timely completion of all tasks.

• Reliable, punctual, and dependable with a strong commitment to team success.

• Capable of independently managing all aspects of the job role, including meeting required goals and adhering to business practices in a remote environment.

🏝️ Benefits

• Competitive salary based on experience.

• Comprehensive benefits package.

• 401(k) Plan.