Sales Associate, Travel Contact Center

This is a fully remote position, open to applicants in Connecticut, +10 more states.

📋 Description

• Assist both Members and non-Members via telephone, email, and web chat channels.

• Market and manage reservations for air travel, car rentals, rail services, and hotel accommodations.

• Align travel products and services with the requirements of Members and non-Members while optimizing Membership and Travel benefits.

• Facilitate bookings and provide guidance for primarily domestic air, rail, hotel, and car reservations.

• Utilize automated airline reservation systems and travel partner booking platforms.

• Adhere to ARC regulations and Club guidelines concerning asset collection and management.

• Efficiently handle incoming calls, emails, and web chats, while recognizing upsell and cross-sell opportunities.

• Build and nurture long-term relationships with travel clients to encourage repeat business.

• Achieve or surpass production and performance targets.

• Engage in testing new systems and procedures.

• Exhibit creative problem-solving skills and explore alternative solutions.

• Keep informed about the latest travel products, services, policies, and platform advancements.

• Aid Members with their auto travel plans by arranging hotel bookings along their intended routes.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 18 months of sales/customer service experience.

• Previous experience in a Call Center or inbound call handling is preferred.

• Strong written and verbal communication skills.

• Capability to manage multiple tasks and seek resolutions effectively.

• A quiet, private workspace that is free from distractions or interruptions is necessary.

• A stable, high-speed, hard-wired internet connection via Ethernet cable is mandatory throughout employment; wireless, DSL, hot spots, satellite, or shared/public internet connections are not permitted.

• Successful completion of a virtual training course is essential.

• Availability to work weekends, overtime, and/or holidays as required.

• This role does not permit flexibility to provide care to others in your household.

• Candidates must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

🏝️ Benefits

• Paid virtual training.

• Necessary computer equipment will be supplied.

• Health insurance including Medical, Vision, Prescription Drug, and Dental coverage.

• Complimentary life insurance.

• Tuition reimbursement opportunities.

• Flexible spending accounts available.

• Wellness and Health Advocate Programs offered.

• 401(k) plan with employer match up to 7%.

• Discounts on auto repair, travel, and merchandise.

• Complimentary AAA Premier Membership.

• Up to 2 weeks of paid parental leave.

• More than 2 weeks of PTO granted within the first year.

• Paid company holidays.

• Opportunities for company-sponsored volunteering and 1 paid volunteer day per year.

• Continuous learning reimbursement up to $5,250 annually.

• Monthly incentive plan based on individual performance.