HIV Customer Representative

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Assist the Customer Team and support the company's customer-focused business model.

• Recognize and articulate customer needs while facilitating pull-through activities related to customer strategies.

• Convey product information in relevant and meaningful ways tailored to each individual customer.

• Engage in knowledgeable discussions regarding products with healthcare professional clients.

• Act as the primary contact for designated customer accounts and interact with key customers and personnel.

• Comprehend practice structures, business models, key influencers, network frameworks, and customer requirements.

• Identify business opportunities and align customer strategies with the customer team.

• Share insights and best practices gathered from customer interactions.

• Contribute to resource allocation decisions across customer accounts.

• Select programs and services from available options to meet customer needs effectively.

• Maintain and communicate an up-to-date understanding of accounts and market conditions to stakeholders.

• Execute all phases of the HIV sales process and effectively position HIV products against competitors.

• Monitor market trends, evaluate business dynamics, and provide proactive recommendations.

• Pose strategic questions to uncover healthcare needs and leverage insights to tailor business strategies.

• Identify customer and market segments, industry conditions, specialty pharmacy opportunities, and distribution challenges.

• Oversee the entire Virology product portfolio through opportunity prioritization, segmentation, targeting, and business analysis.

• Develop and implement account plans alongside Virology Account Team members and cross-functional stakeholders.

• Utilize technology and multichannel opportunities to engage with customers.

• Manage interactions within the territory and collaborate with Community Liaisons, IDS executives, District members, Managed Care, Marketing, and other stakeholders.

• Cultivate relationships with hard-to-access customers in a no-sample environment.

• Adapt effectively to changing business cycles, customer segments, product portfolios, and matrix configurations.

• Ensure compliance with company policies, laws, and regulations.

• Cover the DC Mirror territory, which includes all of DC, with an estimated 75% travel requirement.

⛳️ Requirements

• Bachelor’s Degree with a minimum of 2 years of Sales experience, or a high school diploma with a minimum of 6 years of equivalent experience.

• Possession of a valid Driver's license.

• Willingness to travel within the assigned territory for in-person customer visits and national sales meetings/conferences.

• At least two years of experience in account management or sales, preferably with Infectious Disease customers.

• Preferred experience with HIV products and/or product launches.

• Specialty sales experience across various specialty markets is preferred.

• Background in pharma, biotech, or medical device sales.

• Proven experience in developing and executing plans to engage customers and fulfill their needs.

• Experience in establishing, developing, and maintaining professional relationships.

• Familiarity with highly regulated industries or compliance-critical environments.

• Account experience within complex hospital systems, teaching institutions, and community hospitals.

• Ability to discern account inter-dependencies and foster partnerships with key stakeholders/departments.

• Experience navigating complex payer environments, particularly with pharmacy stakeholders.

• Ability to engage with scientific thought leaders and cultivate advocates across the adoption continuum.

• Skill in developing customer relationships in challenging-to-access or “no sampling” environments.

• Strong business acumen and account management capabilities.

• Demonstrated leadership, planning, organizational skills, self-motivation, initiative, capacity to learn, and ability to convey complex information.

• Understanding of ethics, integrity, and highly compliant work environments.

• Required skills: HIV Prevention, Hospital Sales, Pharmaceutical Sales, Pharmaceutical Sales Training, Sales Meetings, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Territory Management, Virology.

• Must be a resident of the US or Puerto Rico.

• No visa sponsorship is available.

🏝️ Benefits

• Eligibility for annual bonuses.

• Long-term incentive eligibility, if applicable.

• Medical, dental, and vision healthcare benefits for both employee and family.

• Additional insurance benefits for employee and family.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation days.

• Compassionate leave.

• Sick days.

• Remote work arrangement available.

• No relocation required.