Higher Clerical Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver administrative and financial assistance to Adult Social Services

• Facilitate the administration of financial and business support systems

• Establish, maintain, and modify payments to care providers

• Establish, maintain, and modify service user fees and billing arrangements

• Oversee income and expenditure related to care services

• Assist with debt recovery processes as necessary

• Prepare and distribute contracts and contract amendments to service providers

• Conduct checks on financial assessments and reassessments

• Respond to incoming calls and emails from service users, providers, and stakeholders

• Address inquiries from Case Managers and service users

• Maintain and update databases and computerized record systems

• Generate standard letters and correspondence

• Keep spreadsheets and financial records up to date

• Communicate with providers, agencies, and partner organizations

• Create statistical and performance reports as needed

• Assist with training and development initiatives within the team

• Ensure adherence to safeguarding, equality, health and safety, and data protection regulations

⛳️ Requirements

• Prior experience in an administrative or clerical role

• Experience working with financial data and records

• Proficiency in maintaining spreadsheets and databases

• Experience in processing payments, invoices, or financial transactions

• Background in a customer service environment

• Experience managing telephone and email inquiries

• Experience in a fast-paced office setting

• Strong data entry and record management skills

• Proficient in Microsoft Word and Excel

• Excellent attention to detail and accuracy

• Ability to collaborate effectively as part of a team

• Good educational background, including literacy and numeracy skills

• Strong skills in Microsoft Word and Excel

• Eligibility to work in the UK

• Availability for 37 hours per week