Helpline Counselor, Care Consultant

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Offer empathetic guidance and support to individuals reaching out to the nationwide 24/7 Helpline

• Implement Solution-Focused Brief Therapy (SFBT) techniques for short-term, goal-oriented consultations

• Build rapport, evaluate situations, collaborate with constituents, and identify interventions and resources

• Provide education to constituents regarding Alzheimer’s disease, related dementias, disease progression, and care requirements

• Normalize experiences and diminish stigma through effective, compassionate communication

• Connect constituents to educational resources, support, local community services, and emergency/crisis assistance

• Accurately and efficiently document presenting concerns, goals, interventions, and action plans

• Manage emotionally charged interactions involving trauma and grief, assess circumstances, and determine suitable next steps

• Adhere to Association Helpline/Care Consultation policies, procedures, business rules, and clinical protocols

• Maintain client confidentiality

• Engage in new-hire and ongoing training and incorporate new knowledge into daily practices

• Report to the Team Lead

⛳️ Requirements

• Master’s degree in social work, psychology, or counseling

• 1 year of required experience

• Preferred licensure: LSW, LCSW, LPC, LCPC

• 2–3 years of preferred experience

• Proficiency in utilizing Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities during brief interactions

• Experience in active listening, clinical assessment, empathy, collaboration, goal setting, and action plan development

• Capability to manage emotionally intense interactions involving trauma, abuse, suicidal or homicidal ideations with composure, professionalism, and appropriate escalation

• Strong general computer skills, including navigating various systems and databases, troubleshooting minor technology issues, and independently setting up and maintaining remote work equipment

• Exceptional attention to detail and effective time management in a fast-paced setting

• Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease and related dementias

• Home office equipped with a desk and chair, and a private, confidential workspace free from distractions

• Hard-wired internet connection that meets speed requirements

• Availability to work weekends and non-traditional hours (2nd shift)

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Flexible spending accounts

• Short-term disability insurance

• Long-term disability insurance

• Life insurance

• Long-term care insurance

• Tuition reimbursement

• Generous Paid Time Off

• 12 annual holidays

• Paid Family Leave

• Annual Cultural & Heritage Day

• Volunteer Day

• Gold standard 401(k) retirement plan

• Annual School Visitation Day for full-time employees

• Elder Care Facility Day for full-time employees