Bilingual Helpline Counselor/Care Consultant

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Offer compassionate guidance and support to individuals reaching out to the nationwide 24/7 Helpline in both Spanish and English.

• Utilize Solution-Focused Brief Therapy techniques during short-term, goal-oriented consultations.

• Build rapport, evaluate situations, collaborate with constituents, and identify appropriate interventions and resources.

• Inform constituents about Alzheimer’s disease, related dementias, disease progression, and caregiving requirements.

• Normalize experiences and diminish stigma through effective and empathetic communication.

• Link constituents with educational resources, support, local community services, and emergency/crisis assistance.

• Accurately and efficiently document presenting concerns, goals, interventions, and action plans.

• Manage emotional distress, trauma, and grief in a calm and empathetic manner.

• Adhere to Helpline/Care Consultation policies, procedures, business rules, and clinical protocols.

• Maintain client confidentiality at all times.

• Engage in new-hire and ongoing training, applying new knowledge to daily responsibilities.

• Deliver culturally sensitive bilingual English/Spanish support and guidance.

• Report to the Team Lead.

⛳️ Requirements

• Master’s degree in social work, psychology, or counseling.

• Minimum of 1 year of relevant experience.

• Bilingual proficiency in English and Spanish is mandatory.

• Capability to employ Solution Focused Brief Therapy (SFBT) techniques or other clinical modalities in brief interactions.

• Experience in active listening, clinical assessment, empathy, collaboration, goal setting, and action plan development.

• Ability to manage emotionally charged interactions involving trauma, abuse, or suicidal or homicidal thoughts.

• Proficient general computer skills and the ability to navigate various systems and databases.

• Competence in troubleshooting minor technology issues and autonomously setting up and maintaining remote work equipment.

• High level of attention to detail and effective time management skills.

• Familiarity with healthcare, mental health, aging and disability services, as well as Alzheimer’s disease and related dementias.

• Proficient real-time verbal and written translation skills for Spanish-speaking individuals and families.

• Proven cultural sensitivity when interacting with Spanish-speaking constituents.

• A home office equipped with a desk, chair, and a private, confidential workspace free from distractions.

• A hard-wired internet connection that meets the required speed specifications.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Short- and long-term disability insurance.

• Life insurance.

• Long-term care insurance.

• Tuition reimbursement.

• Generous Paid Time Off.

• 12 annual holidays.

• Paid Family Leave.

• Annual Cultural & Heritage Day.

• Volunteer Day.

• Gold standard 401(k) retirement plan.

• Annual School Visitation Day for full-time employees.

• Elder Care Facility Day for full-time employees.