Helpdesk Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive, prioritize, document, and effectively address end-user help requests and technical challenges via the internal support ticketing system.

• Offer general software assistance and perform basic troubleshooting tasks.

• Set up and resolve issues related to desktop hardware, monitors, peripherals, and fundamental networking connections.

• Collaborate with other corporate service departments to facilitate onboarding and offboarding processes, which include user setup and the deactivation of account access.

• Escalate any unresolved matters to higher-level support or specialized teams as necessary.

• Engage in projects aimed at compliance and enhancements of internal systems.

⛳️ Requirements

• Proven experience in delivering end-user support across desktop, mobile, and email platforms.

• Familiarity with managing M365 services, including Teams, Exchange, and SharePoint.

• Capability to quickly learn and provide support for various internal systems and tools.

• Excellent organizational skills with a keen attention to detail.

• An Associate's degree in computer science, Information Technology, or a related field, or equivalent experience (preferred).

• Relevant certification such as CompTIA A+ or equivalent (preferred).

• Experience in managing or provisioning user accounts (preferred).

🏝️ Benefits

• Health Insurance (medical, dental, vision).

• Flexible Spending Accounts.

• Life, Short-term and Long-term Disability Insurance (employer paid).

• Health Savings Accounts.

• Wellbeing Benefits.

• 401K (immediately vested, employer match).

• Paid Time Off (Flexible PTO, holidays).

• Employee Assistance Program.

• Summer Flex Fridays.