Help Desk Technician, Level 1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Install and set up both software and hardware components

• Create and manage user accounts along with their passwords

• Troubleshoot and resolve network and connectivity issues

• Offer support via phone and email channels

• Record incidents and their corresponding resolutions

• Collect and evaluate information regarding user problems to identify the most effective solutions

⛳️ Requirements

• A high school diploma or a Technician certification from SENA in a relevant technology field

• Minimum of 1 year of experience in technical support

• Strong communication and customer service abilities

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and training

• Supportive and collaborative work environment