Help Desk Support Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer technical help desk assistance via phone and chat.

• Assist end users with their computers, operating systems, applications, network connections, printers, and other peripherals.

• Manage and document support tickets within the system.

• Provide assistance for the chat support system.

• Handle pending items and evaluate the ticket backlog.

• Deliver exceptional service with prompt solutions.

• Escalate issues to Level 2 and/or Level 3 technical teams as necessary.

• Identify and troubleshoot issues effectively.

• Demonstrate effective multitasking abilities.

⛳️ Requirements

• Excellent written communication skills for chat support and effective verbal communication skills for phone interactions.

• Strong logical reasoning capabilities to troubleshoot and resolve issues.

• Advanced proficiency in both Portuguese and English; Spanish is a plus.

• Basic to intermediate level of IT knowledge.

• 1 to 3 years of experience in help desk and support roles.

• Availability to work Monday through Friday, from 10:00 a.m. to 7:00 p.m. Brasília time.

• Proficiency in English and Portuguese is mandatory.

• Educational background: University or technical degree.

• Candidates must be residing in Brazil.

🏝️ Benefits

• Work from home (Candidates must be located in Brazil).