Help Desk

This is a fully remote position, open to applicants in United States.

📋 Description

• Address help desk tickets and incoming support requests swiftly through phone, email, and remote session tools.

• Diagnose and resolve fundamental issues pertaining to Windows operating systems, Microsoft Office 365, and endpoint devices.

• Provide assistance with password resets, account configurations, and user access concerns, including Active Directory and MFA.

• Refer complex issues to higher-level support when deemed necessary.

• Record and monitor all incidents in the ticketing system with precise documentation.

• Aid in routine maintenance activities such as software updates, antivirus scans, and system monitoring.

• Keep communication open and follow up with users to guarantee satisfaction.

• Engage in team meetings and continuous technical training.

⛳️ Requirements

• Basic understanding of computer hardware, software, and networking principles.

• Knowledge of Microsoft 365, Windows 10/11, and Active Directory environments.

• Exceptional problem-solving, communication, and customer service capabilities.

• Strong enthusiasm for learning and advancing within an MSP environment.

• Security-aware mindset with a keen attention to detail.

• Associate degree or equivalent technical training in Information Technology or a related discipline is preferred.

• 1–2 years of experience in IT support or service desk roles.

• Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are preferred.

🏝️ Benefits

• Competitive base salary based on experience.

• Health, dental, and vision insurance.

• 401(k) plan with company match.

• Opportunities for mentorship and career advancement.

• Exposure to diverse client environments and emerging technologies.

• Continuous technical training.