Healthcare Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address patient inquiries via chat, email, and internal messaging platforms.

• Convey information regarding billing, CPT codes, coverage, device returns, and similar topics in language that is accessible to patients.

• Maintain a tone that is supportive, empowering, and solution-focused.

• Proactively follow up until all issues are completely resolved.

• Document all interactions with clarity and accuracy.

• Adhere to established workflows for benefit checks, escalations, and provider-office boundaries.

• Ensure that the information shared with patients aligns with Salvo's policies and updated procedures.

• Troubleshoot application, onboarding, and device setup issues prior to escalation.

• Identify recurring problems and bring them to the attention of leadership.

• Adapt to new tools, workflows, and process changes as they arise.

• Monitor Slack for team mentions and respond promptly when not engaged in calls.

• Collaborate with the Engagement team for seamless transitions and consistent messaging.

• Assist colleagues by sharing insights and answering their queries.

• Attend meetings and training sessions well-prepared and camera-ready.

• Take ownership of the support queue, follow-ups, and ensure accuracy.

• Seek clarification and ask questions whenever uncertain.

⛳️ Requirements

• Minimum of 3 years of experience in healthcare billing, health insurance support, or a related patient-facing support role.

• At least 3 years of experience simplifying complex topics such as billing, CPT codes, coverage, and device returns into explanations that are easy for patients to understand.

• Strong technical skills with the capability to navigate various systems, tools, and platforms simultaneously.

• Experience in conducting patient or customer conversations while simultaneously documenting and troubleshooting.

• Extensive knowledge of insurance terminology, benefits, claims, CPT codes, and coverage workflows.

• Ability to remain seated at a workstation for extended periods while using a computer and headset to assist patients.

• Exceptional interpersonal, verbal, and written communication skills, with a knack for simplifying complex information.

• Proven track record of managing confidential and sensitive patient information in compliance with HIPAA regulations.

• Capability to thrive in a fast-paced, high-growth environment with changing processes and expectations.

• Strong attention to detail and accuracy in documentation, follow-ups, and communication with patients.

• Goal-oriented mindset focused on delivering top-notch support and achieving performance goals.

• Remote work experience is preferred.

• Bilingual candidates (English/Spanish) are a plus.

• A reliable hard-wired, high-speed internet connection is required.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Flexible work hours and remote working options.

• Opportunities for professional development and career advancement.

• Supportive and inclusive company culture.

• Health, wellness, and fitness programs.