Healthcare Receptionist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as a welcoming and professional initial contact for both prospective and existing clients and their families.

• Professionally and efficiently handle incoming calls, messages, and inquiries.

• Perform regular weekly check-in calls with Registered Behavior Technicians (RBTs), parents, and families receiving services.

• Serve as the main liaison between staff and families, ensuring accurate communication of information and updates.

• Foster positive and supportive relationships with clients, families, and staff members.

• Proactively identify and address issues, escalating them only when necessary.

• Conduct intake calls and oversee the intake process from the initial inquiry to onboarding.

• Consistently and professionally follow up with prospective clients, including those who are unresponsive.

• Maintain an organized intake pipeline along with accurate information for clients and leads.

• Oversee scheduling updates and changes for both clients and staff.

• Keep client and staff profiles accurate within relevant systems.

• Resolve scheduling conflicts and manage complex scheduling situations.

• Handle schedule transitions between school-year and seasonal calendars.

• Distribute cancellation notices and relevant scheduling communications to clinical staff.

• Ensure precise administrative record-keeping.

• Assist with general administrative and coordination tasks.

• Organize communication to ensure that important follow-ups are not overlooked.

• Actively seek out process improvements.

• Quickly learn and adapt to new processes, terminology, and systems.

⛳️ Requirements

• Prior experience as a Healthcare Receptionist, Medical Receptionist, Patient Coordinator, Intake Coordinator, Care Coordinator, or in a comparable client-facing administrative position.

• Strong background in managing inbound and outbound calls while communicating professionally with clients or patients.

• Experience in managing appointments, schedules, follow-ups, or client pipelines.

• Exceptional verbal and written communication skills in English.

• Excellent customer service, administrative, and organizational abilities.

• Strong problem-solving and critical thinking skills.

• High proficiency in Microsoft Office, especially Microsoft Teams and Excel.

• Capacity to work full-time during U.S. business hours.

• Ability to function independently in a remote setting.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Flexible work environment.

• Supportive team culture.