Healthcare Partner Relations Liaison – Investigations Experience Required

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain regular and consistent communication with all HFPP Partners.

• Ensure that assigned Partners are informed of and make the most of HFPP membership advantages.

• Gather feedback from Partners and relay it to TTP and HFPP leadership.

• Engage Partners in discussions regarding HFPP analytics.

• Assist with daily onboarding processes, such as finalizing data sharing agreements.

• Help with the integration of data into the TTP Data Warehouse.

• Provide support for both HFPP and non-HFPP events.

• Manage relationships within a portfolio of Healthcare Fraud Prevention Partnership members and the Trusted Third Party.

• Assist with activities related to the Centers for Medicare and Medicaid Trusted Third Party.

• Work a second shift that concludes at 8 PM Eastern Time.

⛳️ Requirements

• BA/BS in healthcare, business administration, criminal justice, or a related field, or equivalent work experience in lieu of a degree.

• Over 2 years of experience in customer service and/or customer liaison roles.

• More than 2 years of experience in healthcare investigation.

• Proficient oral and written communication skills, with the capability to present to management-level staff.

• Expert-level proficiency in the Microsoft Office suite.

• Familiarity with HIPAA privacy and security regulations.

• Strong decision-making and organizational abilities.

• Dedication to confidentiality, privacy, and professionalism.

• Ability to independently resolve issues.

• Capacity to prioritize multiple tasks and perform well under pressure.

• Competence in handling complex projects with minimal direction.

• Skill in building effective relationships and showcasing strong interpersonal abilities.

• Exceptional customer service capabilities.

• Ability to meet goals both independently and within a team setting.

• US citizenship is not mandatory.

• No security clearance needed.

🏝️ Benefits

• Comprehensive medical plan options, including those with Health Savings Accounts.

• Various dental plan options.

• Vision plan availability.

• 401(k) plan with company matching contributions.

• Flexible work weeks.

• Paid time off plans, which include vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• Typically, 15 days of paid leave per calendar year.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool that identifies career progression steps and learning opportunities.

• Internal mobility team dedicated to supporting career objectives.

• Wellness packages available.

• A recognized culture of innovation and a workplace that is friendly to military personnel.