Healthcare Customer Service Representative, RN

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Address customer inquiries utilizing web-based tools.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Effectively resolve and de-escalate issues with composure.

• Escalate interactions when necessary and appropriate.

• Respond to assistance requests and/or facilitate payment processing.

• Monitor call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Promote additional services when necessary.

⛳️ Requirements

• A college degree (RN) is required.

• At least 6 months of experience in healthcare or customer service is necessary.

• Candidates must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute is essential.

• Proficiency with desktop computer systems is expected.

• General familiarity with Windows-based systems is required.

• An Active License for the RN role is mandatory.

• Must be comfortable working in a call center environment; this role does not involve direct patient interaction.

• An internet download speed of at least 30.0 Mbps is required.

• An internet upload speed of at least 15.0 Mbps is required.

• The internet service provider must have no packet loss and a ping under 50ms.

• Internet connection cannot be through Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed will be required.

• A clean and quiet workspace is necessary.

🏝️ Benefits

• Comprehensive medical, vision, and dental health benefits.

• Employment Assistance Programs available.

• Health and personal time off (HPT) provided.

• Leave programs available as per eligibility.

• Competitive 401(K) plans offered.

• Life insurance coverage provided.

• Supplemental medical coverage available.

• Critical care insurance included.

• Pet insurance options available.

• Flexible Spending Account (FSA) plans offered.

• Discounts with various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.