Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for clients

• Oversee incoming and outgoing customer communications

• Utilize web-based tools to address customer inquiries

• Engage with customers through phone, email, chat, and/or social media

• Effectively resolve and de-escalate customer issues

• Elevate interactions when necessary and appropriate

• Address assistance requests and/or process payments

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Upsell products or services as needed

⛳️ Requirements

• High School Diploma or equivalent is required

• At least 6 months of experience in customer service

• Candidates must be 18 years of age or older

• Ability to type a minimum of 25 words per minute

• Proficient with desktop computer systems and general knowledge of Windows-based platforms

• Dedicated workspace available near your router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload, with an ISP latency under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Ability to adhere to established procedures and maintain a customer service focus

• Strong collaboration skills with team members, supervisors, and support departments

• Excellent communication, listening, and analytical capabilities

• Strong organizational and problem-solving abilities

• Capacity to prioritize tasks and perform well under pressure

• Open-mindedness towards feedback, evolving policies, and a structured schedule with varied shifts

• Sharp critical thinking skills

• Proactive approach to problem-solving

• Previous customer service and/or sales experience is preferred

• A college degree is preferred but not mandatory

🏝️ Benefits

• Extensive health benefits, potentially including medical, vision, and dental coverage

• Employment Assistance Programs

• Health and personal time off (HPT)

• Eligibility-based leave programs

• Competitive 401(K) plans

• Life insurance options

• Supplemental medical coverage available

• Critical care insurance

• Pet insurance options

• Flexible Spending Account (FSA) plans

• Discounts from various retailers

• Opportunities for career advancement

• A workplace culture that is inclusive and diverse