Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the main point of contact for clients

• Handle both incoming and outgoing communications

• Utilize web-based tools to address customer inquiries

• Manage customer questions, issues, and concerns effectively

• Engage with customers through phone, email, chat, and/or social media

• Resolve and de-escalate customer problems

• Escalate situations when necessary and appropriate

• Address requests for assistance and/or process payments

• Monitor call-related data for auditing and reporting purposes

• Provide insights on call-related issues

• Engage in upselling when necessary

⛳️ Requirements

• High School Diploma or an equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Capability to type a minimum of 25 words per minute

• Proficiency with desktop computer systems and a general understanding of Windows-based systems

• A dedicated workspace near a router with a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• ISP latency under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Experience in customer service and/or sales is preferred

• A college degree is preferred but not mandatory

• Ability to adhere to established procedures and maintain a customer service focus

• Capability to work collaboratively with team members, supervisors, and support departments

• Exceptional communication, listening, and analytical abilities

• Strong organizational and problem-solving skills

• Ability to prioritize tasks and perform well under pressure

• Open-mindedness towards feedback, evolving policies, and a structured schedule with varied shifts

• Sharp critical thinking skills

• Proactive approach to problem-solving

🏝️ Benefits

• Comprehensive health benefits, potentially including medical, vision, and dental coverage

• Employment Assistance Programs available

• Health and personal time off (HPT)

• Leave programs available as eligible

• Competitive 401(K) plans offered

• Life insurance options provided

• Supplemental medical coverage available

• Critical care insurance offered

• Pet insurance available

• Flexible Spending Account (FSA) plans

• Discounts from various retailers

• Opportunities for career advancement

• An inclusive and diverse workplace culture