Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Act as the main point of contact for clients through both inbound and outbound communications.

• Address customer inquiries and provide answers to a variety of questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Resolve and de-escalate customer-related issues.

• Escalate interactions when necessary and appropriate.

• Attend to requests for assistance and/or process payments when applicable.

• Document call-related information for auditing and reporting purposes.

• Offer feedback on call-related issues.

• Perform upselling when required.

• Utilize web-based tools to address inquiries and ensure a positive customer experience.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based systems.

• A dedicated workspace situated near the router to support a hardwired Ethernet connection.

• Required internet speed of 15 Mbps download/10 Mbps upload, with an ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of required internet speed is necessary.

• Prior customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures and operate within a structured schedule that includes varied shifts.

• Strong skills in communication, listening, analytical thinking, organization, problem-solving, critical thinking, and decision-making.

• Capability to collaborate effectively with team members, supervisors, and support departments.

• Ability to prioritize tasks and perform well under pressure.

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Opportunities for career advancement

• An inclusive and diverse workplace culture