Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the primary liaison for clients.

• Handle both incoming and outgoing communications through web-based platforms.

• Address customer inquiries and provide responses to various questions, issues, and concerns.

• Engage with customers via phone, email, chat, and/or social media channels.

• Resolve customer issues and de-escalate conflicts as needed.

• Escalate interactions when necessary and appropriate.

• Attend to requests for assistance and/or process payments.

• Maintain records of call-related information for auditing and reporting purposes.

• Offer feedback regarding call issues.

• Upsell products and services when required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems and have a general understanding of Windows-based platforms.

• A dedicated workspace close to the router to facilitate a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps for downloads and 10 Mbps for uploads, with an ISP latency under 50ms.

• Internet connection must not be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Prior experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures and work within a structured schedule, including varying shifts.

• Skill in collaborating with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical abilities.

• Strong organizational and problem-solving competencies.

• Capacity to prioritize tasks and perform well under pressure.

• Open-minded attitude towards feedback and evolving policies.

• Sharp critical thinking skills.

• Proactive approach to problem-solving.

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs

• 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Career advancement opportunities

• Inclusive and diverse workplace culture

• Support for active-duty service members, veterans, and military families