Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients

• Oversee incoming and outgoing communications

• Address customer inquiries and resolve questions, issues, and concerns

• Engage with customers through phone, email, chat, and/or social media

• Effectively resolve and de-escalate issues

• Elevate interactions when necessary and suitable

• Respond to assistance requests and/or handle payment processing

• Monitor call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Upsell products or services when necessary

• Utilize web-based tools to ensure a smooth customer experience

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Capable of typing a minimum of 25 words per minute

• Comfortable using desktop computer systems

• General familiarity with Windows-based systems

• A dedicated workspace near the router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps for downloads and 10 Mbps for uploads

• ISP latency must be under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Previous customer service and/or sales experience is preferred

• A college degree is preferred but not mandatory

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Discounts at retailers

• Opportunities for career advancement

• An inclusive and diverse workplace culture

• Reasonable accommodations during the application process