Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Address customer inquiries by discovering creative solutions to diverse questions, challenges, and concerns.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Address and resolve issues while de-escalating situations as needed.

• Elevate interactions when it is necessary and suitable.

• Attend to requests for assistance and/or facilitate payment processing when required.

• Log call-related data for auditing and reporting purposes.

• Offer insights on call-related challenges.

• Promote additional services if needed.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• At least 6 months of experience in customer service.

• Candidates must be at least 18 years old.

• Capability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based systems.

• A designated workspace close to the router to facilitate a hardwired Ethernet connection.

• A minimum internet speed of 15 Mbps download and 10 Mbps upload is required.

• Internet Service Provider (ISP) latency must be under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Verification of internet speed is required.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Extensive health benefits, which may encompass medical, vision, and dental coverage.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) retirement plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance.

• Pet insurance offerings.

• Flexible Spending Account (FSA) plans.

• Discounts with various retailers.

• Unlimited opportunities for career advancement.

• A culture that embraces inclusivity and diversity.

• Support for active-duty service members, veterans, and military families.