Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main contact point for clients.

• Handle both incoming and outgoing communications.

• Address customer inquiries and resolve questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media.

• Effectively calm and de-escalate customer issues.

• Escalate interactions when necessary and suitable.

• Respond to requests for assistance and/or process payments.

• Maintain records of call-related information for auditing and reporting purposes.

• Provide constructive feedback on call-related issues.

• Upsell products or services when appropriate.

• Collaborate with team members, supervisors, and support departments to resolve customer challenges and meet performance targets.

⛳️ Requirements

• High School Diploma or equivalent education.

• At least 6 months of experience in customer service.

• Must be 18 years of age or older.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess basic knowledge of Windows-based systems.

• Have a dedicated workspace near your router to enable a hardwired Ethernet connection.

• Required minimum internet speed of 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms.

• Internet connection must not be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is mandatory.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance.

• Pet insurance options.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.

• Opportunities for career advancement.

• A workplace culture that values inclusivity and diversity.