Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both inbound and outbound communications.

• Utilize online tools to address customer inquiries.

• Handle customer questions, issues, and concerns with appropriate responses.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Effectively resolve and de-escalate customer concerns.

• Elevate interactions when deemed necessary and suitable.

• Respond to assistance requests and/or process payments.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell products or services when needed.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of customer service experience is required.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based systems.

• Experience in customer service and/or sales is preferred.

• College degree is preferred, though not mandatory.

• Capability to adhere to established procedures and maintain a customer service orientation.

• Ability to work collaboratively with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Capacity to prioritize tasks and perform well under pressure while staying focused.

• Open to feedback, adaptable to evolving policies, and capable of working within a structured schedule with varying shifts.

• Sharp critical thinking skills.

• Proactive in addressing problems.

• Dedicated workspace close to the router for a hardwired Ethernet connection.

• Internet speed must be at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms.

• Internet connection must not be satellite, mobile data hotspots, P2P, or VPN.

• Proof of internet speed is necessary.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• Inclusive and diverse workplace culture.