Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients.

• Primarily handle inbound calls, with some outbound calling as necessary.

• Assist patients with medication refills, inquiries about referrals, messages for doctors, and appointment confirmations.

• Document calls by submitting appropriate forms.

• Efficiently multitask across various screens and programs during patient interactions.

• Utilize company and client resources to manage calls accurately.

• Transition between tasks without sacrificing efficiency or composure.

• Exhibit empathy towards patients and their individual needs.

• Stay accessible at the desk and uphold punctuality and attendance during scheduled hours.

• Ensure positive and professional interactions with customers.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office environment is required.

• Previous experience working remotely from home is advantageous.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Exceptional attention to detail.

• Must be at least 18 years old.

• A background check is mandatory in accordance with state and federal regulations.

• Reliable internet service; a secure, dependable, high-speed internet connection is essential.

• An established dedicated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection.

• Capability to type and converse simultaneously to accurately document calls.

🏝️ Benefits

• Starting pay of $14/hour, plus a shift differential (an additional $1/hour for nights and weekends).

• Paid training, typically lasting 2 weeks.

• Equipment provided to full-time employees.

• Opportunity for remote work.

• Full-time position, requiring 40 hours per week.

• Set schedule from Monday to Friday.

• Work hours from 12:00am to 8:30pm EST.

• Company-supplied equipment for your role.