Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various communication channels.

• Handle a high volume of incoming calls promptly, with outbound calls as necessary.

• Support customers with medication refills, referral checks, messaging doctors, and appointment confirmations.

• Document call interactions accurately.

• Utilize multiple screens and software simultaneously during patient/customer engagements.

• Type and speak concurrently to record call details.

• Access company and client resources to effectively manage calls.

• Transition between tasks efficiently while maintaining composure.

• Respond with empathy to the needs of patients.

• Ensure punctuality and attendance during all scheduled shifts.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office setting is required.

• Previous experience working remotely is a plus.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Exceptional attention to detail.

• Must be at least 18 years old.

• A background check in accordance with state and federal laws will be necessary.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have secure, reliable, high-speed internet and a dedicated workspace, including a desk, chair, electrical outlet, and direct LAN connection.

🏝️ Benefits

• Starting pay of $14/hour, with an additional $1/hour shift differential for nights and weekends.

• Work hours consist of a set shift from 11:00 am to 7:30 pm (CST), Monday through Friday.

• Paid training typically lasts for 2 weeks, from 10:00 am to 6:30 pm (CST).

• Equipment will be provided and shipped to full-time employees.