Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various communication channels.

• Efficiently manage a high volume of inbound calls while making outbound calls as necessary.

• Assist customers with medication refills, referral checks, messaging doctors, and appointment confirmations.

• Document call details by submitting necessary forms.

• Juggle multiple screens and applications during interactions with patients or customers.

• Simultaneously type and communicate to log call information accurately.

• Utilize company and client resources effectively to manage calls.

• Transition between tasks smoothly without sacrificing efficiency or poise.

• Exhibit empathy toward patients and address their needs with compassion.

• Stay accessible at your desk while ensuring punctuality and regular attendance.

• Foster positive and professional relationships with customers.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year experience in customer service or customer support.

• At least 1 year of experience in a call center or office setting is required.

• Previous experience working remotely is an advantage.

• Quick to learn and capable of working independently.

• Possess strong verbal communication skills and active listening abilities.

• Exceptional attention to detail is necessary.

• Must be at least 18 years old.

• A background check in accordance with state and federal laws will be necessary.

• Reliable internet service is required; must have secure, dedicated high-speed internet.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection is essential.

🏝️ Benefits

• Starting pay at $14/hour, with an additional $1/hour for night and weekend shifts.

• Paid training lasting approximately 2 weeks.

• Equipment provided to full-time employees.

• Fixed schedule from Monday to Friday, 11:00am to 7:30pm CST.

• Full-time position offering 40 hours per week.