Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various communication channels.

• Handle a high volume of mainly inbound calls promptly, with outbound calls as necessary.

• Support tasks such as medication refills, referral verifications, sending messages to doctors, and confirming appointments.

• Document calls by submitting relevant forms.

• Manage multitasking across multiple screens and applications during patient interactions.

• Simultaneously type and speak to record call details.

• Utilize company and client resources to respond to calls accurately.

• Transition between tasks efficiently without losing composure or effectiveness.

• Show empathy towards patients and their unique needs.

• Uphold punctuality and attendance during all scheduled shifts.

• Maintain a positive and professional demeanor in customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office environment is required.

• Experience working remotely from home is advantageous.

• Ability to learn quickly and work independently.

• Strong verbal communication and active listening skills over the phone.

• Exceptional attention to detail.

• Must be at least 18 years old.

• A background check is required in compliance with state and federal regulations.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Secure, reliable, and dedicated high-speed internet service is mandatory.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

🏝️ Benefits

• Shift differential of an additional $1/hour for evening and weekend shifts.

• Paid training, usually lasting 2 weeks.

• Equipment provided for full-time employees.

• Opportunity for remote work.

• Full-time commitment of 40 hours per week.