Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients

• Handle a high volume of incoming calls promptly

• Make outbound calls as necessary

• Support customers with medication refills, referrals, messages to physicians, and appointment confirmations

• Complete documentation forms for calls

• Juggle multiple screens and programs during patient interactions

• Simultaneously type and converse to document calls

• Utilize company and client resources to manage calls accurately

• Transition between tasks without sacrificing efficiency or composure

• Exhibit empathy towards patients and their needs

• Uphold punctuality and attendance at scheduled times

• Maintain a positive and professional demeanor in customer interactions

• Participate in cross-training as requested

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support

• At least 1 year of experience in a call center or office environment is required

• Experience with remote work from home is advantageous

• Quick learner with the ability to work independently

• Excellent phone and verbal communication skills, along with active listening capabilities

• Exceptional attention to detail

• Must be at least 18 years old

• Background check mandated in compliance with state and federal regulations

• Verified, secure, reliable, and dedicated high-speed internet connection

• Established dedicated workspace including desk, chair, electrical outlet, and direct LAN connection

🏝️ Benefits

• Starting wage of $14/hour, with an additional shift differential ($1/hour for nights and weekends)

• Paid training period, typically lasting 2 weeks

• Equipment provided to full-time employees

• Full-time schedule of 40 hours per week