Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various channels.

• Handle a high volume of incoming calls efficiently.

• Make outbound calls as necessary.

• Support customers with medication refills, inquiries about referrals, messages to physicians, and appointment confirmations.

• Complete documentation forms for calls.

• Juggle multiple screens and software during patient/customer interactions.

• Document calls while engaging in conversation.

• Utilize company and client resources to manage calls effectively.

• Transition between tasks while maintaining productivity and composure.

• Show empathy towards patients and their needs.

• Adhere to punctuality and attendance for all scheduled shifts.

• Maintain a positive and professional demeanor in customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• At least 1 year of experience in customer service or support.

• Minimum of 1 year of experience in a call center or office environment is mandatory.

• Previous experience working remotely from home is advantageous.

• Ability to learn swiftly and work autonomously.

• Strong verbal communication skills and phone etiquette, coupled with active listening abilities.

• Exceptional attention to detail.

• Must be at least 18 years old.

• Completion of a background check is required in compliance with state and federal regulations.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have verified secure, reliable, dedicated high-speed internet service.

• A designated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection is required.

🏝️ Benefits

• Starting pay of $14/hour, with an additional shift differential of $1/hour for nights and weekends.

• Paid training program lasting approximately 2 weeks.

• Equipment provided to full-time employees.

• Flexible remote work arrangement.