Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various communication channels.

• Primarily manage incoming calls, with some outbound calls as required.

• Support medication refills, check referral statuses, send messages to physicians, and confirm appointments.

• Document call interactions accurately.

• Efficiently multitask across multiple screens and applications during patient/customer engagements.

• Simultaneously type and converse to record call details.

• Utilize company and client resources to effectively address calls.

• Seamlessly transition between tasks while maintaining productivity and composure.

• Adhere to punctuality and attendance for scheduled shifts.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office setting is required.

• Previous experience working remotely from home is a plus.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Exceptional attention to detail.

• Must be at least 18 years old.

• A background check in compliance with state and federal laws will be necessary.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must possess verified internet service (secure, reliable, and dedicated high-speed internet is essential to meet business requirements).

• An established dedicated workspace (desk, chair, electrical outlet, direct LAN connection) is required.

🏝️ Benefits

• Starting pay of $14/hour, with an additional shift differential (an extra $1/hour for nights and weekends).

• Paid training typically lasts 2 weeks from 10:00 AM to 6:30 PM (CST).

• Equipment will be provided and shipped to full-time employees.