Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients primarily through incoming calls, with outbound calls as necessary.

• Assist with medication refills, inquiries regarding referrals, messages for doctors, and confirmation of appointments.

• Complete documentation forms for calls made.

• Manage multiple screens and programs simultaneously during interactions with patients/customers.

• Document calls while engaging in conversation.

• Utilize company and client resources effectively to manage calls accurately.

• Shift between tasks efficiently and with composure.

• Exhibit empathy towards patients and their requirements.

• Ensure desk availability, punctuality, and attendance during scheduled hours.

• Maintain a positive and professional demeanor in customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office environment is required.

• Previous experience in remote work from home is advantageous.

• Quick learner with the ability to work autonomously.

• Strong verbal communication skills and phone etiquette with active listening capabilities.

• Exceptional attention to detail.

• Must be at least 18 years old.

• Background check is required in compliance with state and federal regulations.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Verified secure, dependable, dedicated high-speed internet service is mandatory.

• Must have a designated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection.

🏝️ Benefits

• Starting pay of $14/hour, with an additional shift differential of $1/hour for night and weekend shifts.

• Paid training program, typically lasting 2 weeks.

• Equipment provided and shipped to full-time employees.

• Full-time employment status with a commitment of 40 hours per week.