Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various channels.

• Handle a high volume of incoming calls promptly, with outbound calls as necessary.

• Assist with requests for medication refills, referral questions, messages to physicians, and appointment confirmations.

• Complete documentation forms for all calls.

• Engage in multitasking across multiple screens and applications during patient/customer interactions.

• Document calls while conversing by typing and speaking simultaneously.

• Utilize company and client resources to manage calls effectively and accurately.

• Transition between tasks seamlessly while maintaining efficiency and composure.

• Exhibit empathy towards patients and their requirements.

• Uphold punctuality and attendance at scheduled times.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office environment is necessary.

• Prior experience with remote work from home is advantageous.

• Must be a quick learner and capable of working independently.

• Strong verbal communication skills and active listening abilities are essential.

• Exceptional attention to detail is required.

• Applicants must be 18 years or older.

• A background check is mandatory in compliance with state and federal regulations.

• Candidates must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Secure, reliable, and dedicated high-speed internet connection is required.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

🏝️ Benefits

• Starting compensation of $14/hour, with a shift differential of an additional $1/hour for nights and weekends.

• Paid training, generally lasting 2 weeks.

• Equipment will be provided to full-time employees.

• Full-time employment status, with a commitment of 40 hours per week.

• Fixed Monday–Friday schedule from 10:00am to 6:30pm MST.

• Opportunity to work from home.