Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients through various communication channels.

• Primarily manage inbound calls, with outbound calls as necessary.

• Aid in medication refills, checking referrals, sending messages to doctors, and confirming appointments.

• Complete documentation forms for calls made.

• Juggle multiple screens and programs while interacting with patients/customers.

• Simultaneously type and converse to record call details.

• Utilize company and client resources to ensure accurate call handling.

• Transition between tasks seamlessly while maintaining efficiency and composure.

• Exhibit empathy towards patients and their requirements.

• Stay available at the desk while ensuring punctuality and consistent attendance.

• Foster positive and professional interactions with customers.

• Participate in cross-training as requested.

⛳️ Requirements

• A minimum of 1 year experience in customer service or customer support.

• At least 1 year of experience in a call center or office environment is essential.

• Previous experience working remotely is advantageous.

• Quick learner with the ability to work independently.

• Strong verbal communication skills and active listening abilities.

• Exceptional attention to detail.

• Must be at least 18 years old.

• A background check in accordance with state and federal laws will be necessary.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have verified, secure, reliable, dedicated high-speed internet service.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

🏝️ Benefits

• Starting pay of $14/hour, with an additional shift differential of $1/hour for nights and weekends.

• Consistent shift from 11:00am to 7:30pm (CST), Monday through Friday.

• Paid training lasting typically 2 weeks from 10:00am to 6:30pm (CST).

• Full-time employment status, offering 40 hours per week.

• Equipment will be provided to full-time employees.