Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients.

• Primarily manage inbound calls while also handling outbound calls as necessary.

• Assist with tasks such as medication refills, referral verifications, messaging doctors, and confirming appointments.

• Document call details accurately.

• Engage in multitasking across various screens and programs during patient interactions.

• Simultaneously type and speak to record call information.

• Utilize company and client resources effectively to address calls accurately.

• Transition between tasks without compromising efficiency or composure.

• Respond to patients with empathy and understanding of their needs.

• Uphold punctuality and attendance for scheduled shifts.

• Maintain a positive and professional demeanor in customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office setting is required.

• Previous experience working remotely from home is advantageous.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Exceptional attention to detail is necessary.

• Candidates must be at least 18 years of age.

• A background check is required in compliance with state and federal regulations.

• Candidates must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Secure, reliable, dedicated high-speed internet is mandatory.

• A designated work area with a desk, chair, electrical outlet, and direct LAN connection is required.

🏝️ Benefits

• Starting pay of $14/hour, with an additional shift differential of $1/hour for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Equipment provided to full-time employees.

• Set schedule from Monday to Friday, 11:00am to 7:30pm CST.

• Full-time position, requiring 40 hours per week.