Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients.

• Primarily manage inbound calls and make outbound calls as necessary.

• Support medication refills, referral questions, messages to physicians, and appointment confirmations.

• Record details of calls through form submissions.

• Perform multitasking across multiple screens and applications during patient/customer engagements.

• Simultaneously type and converse to document calls effectively.

• Utilize company and client resources to manage calls accurately.

• Seamlessly transition between tasks while maintaining efficiency and composure.

• Respond with empathy to patients and their needs.

• Ensure punctuality and regular attendance at scheduled times.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of experience in a call center or office setting is required.

• Previous experience with remote work from home is advantageous.

• Quick to learn and capable of working independently.

• Strong verbal communication and phone skills, complemented by active listening abilities.

• Exceptional attention to detail is a must.

• Candidates must be at least 18 years old.

• A background check will be conducted in accordance with state and federal laws.

• Must reside in one of the following states: AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Verified internet service is essential; secure, reliable, and dedicated high-speed internet is required.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

🏝️ Benefits

• Starting wage of $14/hour, with an additional shift differential of $1/hour for nights and weekends.

• Paid training, generally lasting 2 weeks.

• Equipment provided and shipped to full-time employees.

• Opportunity for remote work.

• Full-time position, requiring 40 hours per week.