Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Deliver outstanding customer service to patients via various channels.

• Efficiently handle a high volume of inbound calls, with outbound calling as necessary.

• Support customers with prescription refills, referral checks, doctor communications, and appointment confirmations.

• Complete documentation forms for each call.

• Engage in multitasking across multiple screens and applications during patient/customer interactions.

• Simultaneously type and converse to document call details.

• Utilize company and client resources to effectively manage calls.

• Transition between tasks while maintaining efficiency and composure.

• Exhibit empathy towards patients and their individual needs.

• Adhere to punctuality and attendance for all scheduled shifts.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training when requested.

⛳️ Requirements

• At least 1 year of experience in customer service or customer support.

• A minimum of 1 year of experience in a call center or office environment is required.

• Previous experience with remote work from home is advantageous.

• Quick learner capable of working independently.

• Strong phone and verbal communication skills, coupled with active listening abilities.

• Exceptional attention to detail.

• Candidates must be at least 18 years old.

• A background check compliant with state and federal laws will be necessary.

• Applicants must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Must have verified secure, reliable, dedicated high-speed internet service.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Equipment provided to full-time employees.

• Remote work opportunity.

• Full-time position with a commitment of 40 hours per week.