Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage a substantial volume of incoming calls from clients' healthcare members.

• Provide information regarding healthcare benefits.

• Collect customer details, evaluate and address customer needs, and inform customers about products and services.

• Resolve customer concerns following one-call resolution protocols and/or escalation procedures.

• Achieve or surpass company and client performance benchmarks.

• Weigh company policies against client benefits when making decisions.

• Recognize opportunities for process enhancements that benefit clients and customers.

• Finalize call dispositions and gather as well as document customer information.

• Welcome and adapt to changes in the business landscape.

• Conduct workstation audits biannually to ensure compliance with requirements.

⛳️ Requirements

• Must be able to pass a drug screening and background investigation.

• A designated workspace within your home is required.

• Minimum internet speed of 50 Mb/s for downloads and 10 Mb/s for uploads.

• Wireless internet connections are not allowed.

• Capability to use and navigate various systems concurrently.

• Proven commitment to excellence in customer care, particularly for senior citizens.

• Strong analytical and decision-making skills.

• Ability to discern customer needs and effectively communicate products and services.

• Flexible scheduling is necessary, including weekends, evenings, potential holidays, and occasional overtime.

• A high level of integrity and dedication to customer satisfaction is essential.

• Adherence to all attendance and reliability standards is required.

• Must be a collaborative team member.

• The employee must provide and use their own equipment.

• Required hardware includes flat screen 21” monitor(s) as specified by the client.

• Processor: minimum i5-6500 Intel 3.2 Ghz.

• Memory: 8GB.

• Hard drive: 250GB.

• Required peripherals: video card, sound card, wired mouse, and wired keyboard.

• Operating system: Windows 7 or later.

• Wired Ethernet connection is mandatory.

• PC must support dual monitors.

• The employee is responsible for keeping anti-virus definitions and operating system updates current.

• Biannual workstation audits are mandatory.

• Must reside in Connecticut.

🏝️ Benefits

• Additional monetary incentives for achieving targets.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan benefits.

• Accrued paid time off (PTO).

• Discounted Plantronics Blackwire C5220 available through Everise's preferred vendor.

• Igel USB Key provided for network access to Everise.