Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Respond to incoming phone calls from clients’ healthcare members

• Provide information regarding healthcare benefits

• Efficiently manage a high volume of incoming calls

• Collect customer information, assess and address customer needs, and inform customers about products and services where applicable

• Navigate and utilize multiple systems concurrently

• Address customer issues adhering to one-call resolution guidelines and/or escalation protocols

• Achieve or surpass company and client performance targets

• Weigh company policies and client benefits in decision-making processes

• Recognize opportunities for process enhancements that benefit both the client and customers

• Complete call dispositions and compile necessary customer information

• Accept and adapt to changes within the business environment

• Availability to work on weekends and holidays as required

⛳️ Requirements

• High school diploma or GED equivalent

• Capability to pass a drug screening and background investigation

• Experience in the healthcare field is advantageous

• Familiarity with medical terminology

• A dedicated workspace free from distractions and background noise

• Wired Ethernet internet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless connections are not allowed

• DSL, cable, or fiber optic broadband internet service is required; satellite, microwave, and cellular hotspot services are prohibited

• Proven enthusiasm for delivering exceptional care and service to customers, particularly senior citizens

• Strong analytical and decision-making skills

• Ability to recognize customer needs and communicate products and services effectively

• Flexible scheduling for weekends, evenings, potential holidays, and occasional overtime

• High level of integrity and commitment to customer satisfaction

• Adherence to all attendance and reliability standards

• Team-oriented attitude

• Required to purchase a headset; specific models will be discussed during the interview

🏝️ Benefits

• Additional cash incentives for achieving goals alongside base salary

• Medical insurance coverage

• Dental insurance coverage

• Vision insurance coverage

• 401K retirement plan benefits

• Accrued Paid Time Off (PTO)

• Everise supplies one of two 21” monitors

• Everise provides a keyboard

• Everise provides a mouse

• Everise supplies a webcam